✉ Get in Touch

We'd Love to Hear From You

Questions about an order, a bulk request, or just want to say hello? Our team — and Gini — are here to help.

Send Us a Message

Fill out the form below and we'll get back to you within one business day.

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❓ FAQs

Frequently Asked Questions

Can't find what you're looking for? Send us a message above and we'll get back to you personally.

What areas do you currently deliver to?

We currently deliver across Khulna city and the surrounding areas within our cold-chain delivery radius. Enter your address at checkout and we'll confirm coverage and the earliest available delivery slot before you pay.

What are your delivery time slots?

Orders placed before 6pm are eligible for next-morning delivery, with additional midday and evening slots available in most areas. Exact slots are shown at checkout once your address is entered.

What payment methods do you accept?

bKash, Nagad, and Rocket, plus Visa and Mastercard for card payments. Cash on Delivery is also available in most delivery areas.

What's your return policy for fish, meat & perishables?

Freshness is guaranteed on every order. If anything arrives below standard, message us with a photo within 2 hours of delivery and we'll arrange a free replacement or full refund — no questions asked.

How does bulk or wholesale ordering work?

Restaurants, hotels, and event organizers can reach our wholesale desk directly by phone or WhatsApp for volume pricing and a dedicated account manager. Mention ‘Bulk Order’ in the form below and we'll follow up the same day.

What is "Magic Wish" and how does it work?

Can't find something on the menu, or want a custom cut, combo, or recipe box? Tap Magic Wish, tell Gini what you're after, and our team will try to source and fulfil it for your next order.